Washing machines are one of the few appliances that are used in almost all homes around the world every week. With the heavy work done on machines, different errors and issues can occur which may scare you a bit. Before you get annoyed, know that you will be displayed a specific error code indicating a specific issue in the washing machine.
To make things easier for you, we have gathered all the error codes along with their possible causes and the best suitable solutions as well. Make sure you always seek assistance from a professional technician if you are not much familiar with the electronic components. You should also go for an engineer if the error is not going anywhere even after implementing the suggested solutions.
This error occurs when there are some issues with the door closing or locking mechanism.
- Something is preventing the door from closing such as cloth.
- The loading shaft hatch door of the washer is damaged.
- The door lock itself is clogged or faulty.
- The main PCB (Printed Circuit Board) or its wiring and connections are defective.
- Remove the cloth or any other item that is coming in between the door-closing path.
- Check the wiring, connections, and harness connectors of the door lock system.
- Clean the door and its locking mechanisms using a cotton swab dipped in rubbing alcohol. Replace the lock system if faulty.
- Check the main PCB for any faults and replace it if needed.
This error occurs when the solenoid valve of the washer has issues and the washing machine is not filling with water within its normal time limit (which is 8 minutes in most models).
- The water supply tap is not open.
- The water supply hose has kinks, leaks, bents, or is completely damaged.
- The water inlet valve on the washing machine is clogged or faulty.
- During winter, this can happen due to a frozen water supply.
- Issues in the main PCB.
- Check and make sure that the water supply tap is fully turned ON and it is not frozen during the winter season.
- Look through the water intake hose for any kinks, bents, or leaks. Replace the hose if needed.
- Check the solenoid valve and clean the water inlet valve as detergent or fiber scrap can cause clogs sometimes.
- Seek the assistance of a professional technician to check the harness and main PCB for any damaged or loose wiring and connections. Replace the PCB if needed.
This error occurs when there are some issues with the drainage system as the water didn’t drain out of the washer within its normal time limit.
- Drain hoses have kinks, and leaks, or have been trapped mostly because of something placed on it.
- Filters in the drain pump are clogged due to debris and fiber scrap build-up.
- The drain pump is faulty.
- Issues with the main PCB or harness connections.
- Check the drain hose and remove kinks while repairing leaks as well. Replace the hose if it’s too damaged.
- Take out the filters from the drain pump. Clean them thoroughly to remove debris and make them open for water to come out at full capacity.
- Check the drain pump for any faults. Repair or replace the pump as required.
- Seek help from a technician to check the harness connection and main PCB. If they are faulty, replacement is the only solution.
This error occurs when the washing machine is detecting water exceeding the normal limit in the washer tub. This can happen when/if:
- The APS (Analog Pressure Switch) hose, APS harness, or APS assembly is damaged, broken, or faulty.
- The water inlet valve is defective, stuck, or open.
- There are too many SUDs in the washer tub.
- The Main PCB of the washing machine is malfunctioning.
- Check and make sure that harness connections are in place.
- Make sure that the water inlet valve is closed and do not supply any more water in the washer.
- Open the APS air chamber and clean it of any dirt or clogging.
- Check and make sure that the APS hose is free of any kinks or leaks. Replace the hose if needed.
- Remove excess amounts of SUDs from the washing machine.
- If still getting the error, the APS or main PCB is at fault and needs to be replaced.
- The NTC (Negative Temperature Coefficient) sensor is malfunctioning.
- A short or open circuit in the NTC sensor.
- The main PCB is defective.
- Check wiring, connections, and connectors between the NTC sensor and the main PCB of the washing machine.
- Check the resistance of the NTC sensor as it should be about 19.5 kΩ at 25°C temperature and 7.181 kΩ 19.5 kΩ at 50°C temperature.
- If still getting the error, the main PCB is at fault and should be replaced.
This error occurs when the washing machine is unbalanced due to reasons like:
- Laundry has rolled into a ball or sitting in one place in the washer.
- The washing machine is placed on an uneven surface.
- The EEPROM or main PCB of the washing machine is not installed properly or is faulty.
- Take clothes out of the washer, separate them and distribute them into the washer properly.
- Make sure that the washing machine is placed on a leveled floor.
- Make sure that EEPROM is inserted properly. Replace the EEPROM or PCB if needed.
This error occurs when the washer door lock is blocked and it cannot be opened in normal ways. This error will be reported at the end of the wash or drying cycle.
- The harness is loose or damaged.
- The 3 Phase Motor also known as BLDC Motor is defective and needs repairing.
- The main PCB, it’s wiring, or connections are defective.
- Open the porthole door which can be done by unplugging it from the wall sockets and reinserting it after waiting for 30 seconds. This will reset the error in most cases and you will be able to open the door after the water has been drained out of the machine.
- Check the wiring and connections between the BLDC motor, door lock, and main PCB.
- Check the door lock to see if it’s faulty. Replace the door lock system if needed.
- Check and make sure that the inductor attached to the BLDC motor doesn’t have water leakage from the earth. Replace the 3 Phase motor if needed.
- Diagnose the 3-phase electronic card for any faults or damages in the components.
This error is solely related to the motor tachometer and is reported when it is facing any kind of issue.
- The motor tachometer is defective.
- The harness connections of the motor tachometer are damaged.
- The motor triac is faulty.
- Main PCB is malfunctioning.
- Check the wiring and connections between the motor tachometer and the main PCB.
- Make sure that the motor connector is attached properly and is not bent in the middle.
- Make sure that you have loaded enough laundry so that it doesn’t block the washer drum from spinning.
- Check the resistance of the motor tachometer and make sure that it is around 67Ω for the WELLING 3 Phase and 116Ω for CESET 3 Phase Motor Tachometer.
- If still getting the error, check the main PCB for any faults. Replace the PCB if needed.
- For Candy washing machine’s universal models, this error occurs when there is some issue in the Motor Triac.
- For BLDC models, this error is related to some issues with the motor IGBT (Insulated-Gate Bipolar Transistor).
- Check the motor triac and IGBT for any open or short circuits. Seek help from professional technicians to further diagnose and repair them. Replace if needed.
- Replace the main PCB if it is at fault.
This error occurs when the washing machine faces some issues in the drying cycle or mechanisms.
- The wiring, connectors, and connections between the main PCB and drying mechanism are loose or broken.
- The safety thermostat is defective or malfunctioning.
- The NTC sensor is not operating efficiently.
- Main PCB is defective and causing interruptions.
- Check the wiring, connectors, and connections between the NTC sensor and main PCB for any breakages. Seek help from an electrician for repair work.
- Reset the status of safety thermostats to their normal condition.
- Check the resistance of the NTC sensor in the dryer. The values should be around 19.5kΩ at 25°C temperature.
- This error occurs when/if there are some issues in the drying machine or mainly in the drying heater.
Do everything just as you do for Candy Washing Machine Error 11 or E11. If nothing seems to work out:
- Check the wiring and connections between the drying heater, safety thermostats TOC and the main PCB. Seek assistance from a technician to repair any damages.
- Check the PCB and dryer heater for any faults and replace them if required.
- This error is a clear indication that there is a communication issue between the main PCB and the UI (User Interface) board of the washing machine.
- Check the wiring, connections, and connectors between the UI board and the main PCB for any breakages. Seek assistance from an electrician to do the repair work and make sure that the connectors are in place.
- Check the UI board for any faults and replace it if needed.
- Check the main PCB of the washing machine and replace it if needed.
- This error occurs if the washing machine needs to be reprogrammed or is unable to load a specific program.
- The EEPROM is wiped and now empty.
- The NTC sensor is malfunctioning.
- Main PCB is faulty.
- Check the NTC sensor of the main wash heater and make sure that it is functioning properly. Replace the sensor if needed.
- Contact the customer support service of Candy and ask them to send an operator and load the program into your washing machine EEPROM.
- Check the main PCB for any faults, and replace it if needed.
- This error is reported by the Candy washing machine when the power frequency is not consistent.
- Voltages being supplied to the motor and other parts of the machine are increasing or decreasing abruptly.
- Check the power cord and make sure it is plugged in properly and isn’t damaged. Replace the cord if needed.
- Check the frequency of power cord voltages being supplied. Seek help from a technician if voltages are not consistent.
- Check PCB, its wiring, and connections for any faults. Replace the PCB if faulty.
- This error is only reported when there are some issues in the NFC (Near Field Communication) module or tag of the washing machine.
NFC is a new feature of technology that allows washing machines to communicate with each other when they are placed closer.
NFC tags or modules are small chips attached to the washing machine board to offer communication-related functionalities and operations.
- Open washing machine applications on your smartphone and check the NFC settings.
- Check the NFC module or tags for any faults. Repair or replace it after a discussion with a professional technician.
- Check the user interface for any damages. Replace the UI board if needed.
- Check the harness and PCB. Replace the PCB if needed.
- This is an APS (Analog Pressure Switch) related error and occurs when there are some issues in the pressure switch or the main PCB.
- The drainage system is faulty mostly because of clogged pump filters.
- The drain pump is defective.
- Drainage hoses have kinks or leakages.
In most cases, Error 20 or E20 will be triggered because of APS issues but it can also occur because of drainage issues. Therefore, it is better to check the drainage system first before you move on to APS and PCB.
- Check the drainage systems and make sure that drain hoses are free of kinks or leaks.
- Open the filters and wash them to remove debris causing the water blockage.
- Check the water drain pump and replace it if faulty.
- Check the wiring and connections between the pressure switch and the main PCB. Seek professional help if needed.
- Replace the PCB or APS if they are faulty and cannot be repaired.
- This error is triggered when the main heater of the washer is facing some issues.
- Damaged harness connections.
- Main PCB is malfunctioning.
- Check the harness connections, especially between the main PCB and the main washer heater.
- Check and make sure that the wash heater is connected to the washing machine.
- Take a meter and check the ohmic values of the washer heating elements. It should be around 28Ω.
- If still getting the error, check the main PCB for any defects, and replace the PCB if faulty.
- This is an indication that “Child Lock” has been activated in your washing machine.
Child lock is a feature that prevents children from reaching the washing machine and trying to operate it. It protects kids from getting hurt or injured.
You just need to deactivate the “Child Lock” feature but the process differs from model to model. Therefore, you should seek help from the user manual of your specific washing machine model.
- Press and hold the “Spin Selection” and “Temperature Selection” buttons at the same time for about 3-5 seconds.
“Your home is a representation of yourself, and it should only be filled with clean items that you enjoy and use”
Professional cleaning expert